The studio
Studio policies.
The short version — cancel with 24 hours’ notice, wear grip socks, and have fun. The longer version is below.
Booking & cancellation
Changing your plans.
Cancellation
Out of respect for our instructors, we hold a strict 24-hour cancellation policy. You can cancel through your MindBody account. If you miss a class or private, you lose that credit. Unlimited members are charged $10 for a late cancel and $20 for a no-show.
Running late
For your safety and out of respect for the class, we can’t let you in more than 10 minutes past start time. A missed class is charged $10.
Waitlist
More than 24 hours before class
The first person on the waitlist is added automatically — and the cancellation policy applies from that point, so remove yourself from the waitlist if you know you can’t make it.
Less than 24 hours before class
Everyone on the waitlist is notified when a spot opens, and the first person to claim it is in.
Memberships
Pausing, leaving, and the fine print.
Freezing your membership
You can freeze for a minimum of 7 and a maximum of 14 days per year — just give us two weeks’ notice.
Cancelling your membership
We’d be sad to see you go — we ask for two weeks’ notice.
Returns
All sales are final. Keep an eye on your package or membership expiration date; questions to info@caretopilates.com.
In the studio
While you’re here.
Grip socks
Grip socks are required on the reformer — we sell them in the studio if you forget yours.
Pre- and post-natal
We’re so happy for this chapter of your life. Always let your instructor know where you are in your journey so we can keep you and your baby safe, and note the guidance under each class description. From the second trimester we recommend privates, and post-partum we encourage a private to help you transition back safely.
Zero harassment
Care·To has zero tolerance for harassment of any kind — including verbal abuse or threats toward the studio or instructors, regardless of anyone’s position or relationship to the studio. Violations may mean warning, suspension, or termination of membership.
Privacy & terms
The formal bit.
Privacy
Our privacy policy states that we do not share or obtain contact information with third parties, or states that the text message opt-in is not shared with anyone except the entity that the end user shared their consent with.
Terms
By joining Care·To Pilates you agree to respect staff and fellow members, use equipment properly, and wear appropriate attire. Fees are non-refundable and due on time; bookings may require reservations and cancellations follow the policy above. The studio isn’t liable for injuries or lost belongings. Please be in good health and consult a doctor if you’re unsure. Misconduct may result in membership termination, and we may update these terms at any time.